March 9, 2021

‘New Normal’ in Travel & Airport Hospitality According To Travelers – Travel Off Path

When asked for a specific timeline to resume travel again, there was no clear majority, with the results as followed:

– 1-3 months (25%)
– 3-6 months (21%)
– 6-12 months (26%)
– Unknown (28%)

Access to Private Spaces

Granted that the survey was conducted by Plaza Premium Group, a company centered in airport hospitality, respondents were asked the significance of airport hotels or lounges in terminals post-pandemic as a means to minimize touchpoints and interactions with others.

An overwhelming majority, 83%, of respondents stated that access to private spaces such as airport hotels or lounges was considered to be an essential service. 16% believed it was important but not necessary and 2% reported it to be not essential.